Ensure that all IT Policy and procedures are documented and updated according to regulatory standards, deadlines are met, approvals obtained, guidelines followed, repository usage understood, and that the repository or system of record is up to date as defined by the IT governance program.

More Uses of the IT Policy Toolkit:

  • Drive operational excellence related to IT infrastructure and Networking by developing system health monitoring scorecards, visual management dashboards, and defining key performance indicators to be reviewed during daily site flash meetings.
  • Lead the development and adoption of the IT governance framework across the IT organization.
  • Manage the day to day collection, analysis and reporting of information related to IT performance; ensure timely and quality delivery of reporting packages.
  • Initiate: plan, install, configure, test, implement and manage the systems environment in support of your organizations IT Architecture and business needs.
  • Manage the teams with contributions from functional/customer staff, technical support groups and informatics professionals toward goal of delivering and supporting systems in a timely, cost effective and responsive manner.
  • Make sure that your organization develops and maintains Standard Operating Procedures and Policies for the ongoing management of IT programs, systems and processes.
  • Steer: monitor and assess network and host based intrusion detection and prevention systems for suspicious activity.
  • Methodize: backup need to facilitate the data migration from one machine to the other, in the process make sure the data is safe.
  • Control: problem solve existing IT infrastructure issues, develop and deploys new IT infrastructure solutions through all phases of the project management lifecycle.
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems and alert management to emerging trends in incidents.
  • Lead the ongoing process improvement of IT governance processes and associated tools while supporting the development and implementation of associated IT policies and processes through strategic direction.
  • Methodize: review all data received from primary and secondary sources to evaluate data quality and availability over time to maintain consistency and accuracy.
  • Secure that your strategy assess the security effectiveness of installed systems based on analysis of reported security Problems and implement modifications to minimize vulnerabilities.
  • Analyze business needs presented by users and recommend technical solutions with the completion timeline.
  • Develop and present monthly metrics for hardware, software, storage and security compliance to enable strategic planning.
  • Maintain software licensing compliance by ensuring that all software utilized by it is organized and current.
  • Be accountable for diagnosing, verifying, recording and reporting downtime and providing immediate notification for all incidents.
  • Make sure that your enterprise complies; implements and monitors system performance metrics; ensuring that all hardware, software and communications problems are addressed in compliance with organization and customer SLA.
  • Warrant that your group utilizes the internal audit departments charter, internal audIT Policy and procedures manual, and the goals of your organization to create a consistent and quality approach to the audit function.
  • Manage: map out the business process and write analysis document describing the process and critical milestones.
  • Be accountable for IT project execution at it by using structured waterfall/agile management methodology and working with cross functional business teams.
  • Itil based processes as change management, policy/procedure development and management, metrics development/reporting and budget reconciliation are key areas of responsibility.
  • Manage complex projects requiring significant planning, technical expertise, change management and manage multiple tasks related to mature technologies and applications requiring normal year to year maintenance; contributes advice for group vision.
  • Be accountable for escalating unresolved problems as per the Escalation processes, through the Service Desk, keeping all relevant personnel in the communication loop.
  • Identify: function as the single point of IT management contact for key elements as enterprise IT Policy and standards, IT contract and license management and IT audit management.
  • Organize: professional, learning and development, information technology, hear from your team members, a day in the life.
  • Contribute to the development of key management communications associated with your organization when necessary.
  • Be accountable for supporting users by providing a timely and clear indication of the nature of the problem, the estimated time of completion and possible work around.
  • Drive: systemic administration and remediation of IT issues at it with a relentless focus on customer service, SLAs and business continuity.
  • Communicate requirements, IT Policy and security standards, control deficiencies and associated risks, to governance groups and management.

 

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