IT service continuity management is the consolidation of IT disaster recovery and high-availability management into a single cohesive management discipline.


The top management in your business understand the benefits of business continuity and show their support for it. Business continuity management (BCM) gives organizations a framework for identifying and managing risks that could disrupt normal service. Outsourcing is the process of assigning a companys business processes to an external organization in lieu of enhancing service quality, driving innovation or deriving benefits of lower labor costs.


Total quality management involves the use of efficient quality control and quality assurance systems. Data management is an administrative process that includes acquiring, validating, storing, protecting, and processing required data to ensure the accessibility, reliability, and timeliness of the data for its users. The objective of the framework should be to assist in determining the required resilience of the infrastructure and to drive the development of disaster recovery and IT contingency plans.


Continuity-related service level agreements, associated with uptime, performance and continuity, are utilized to drive efficiencies internally and build. Data replication services help a company ensure critical data can be recovered in real-time to prevent the halting of important applications, loss of information, or integrity issues.


Defining your business continuity strategy reduces the impact of a disruption and the cost of compliance, while improving the efficiency of recovery efforts reducing wasted time and money. Assess the impact of all changes on IT service continuity plans and supporting methods and procedures. Services, information is required to determine impact of a disruption to service delivery, loss of revenue, additional expenses and intangible losses.


Business continuity management (BCM) helps manage risks which may affect the smooth running of your service. ITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks.


Having the right disaster recovery plan ensures that the services or processes are continued without interruption. These incidents can range from large scale natural disasters, to technology-related or environmental incidents and could have significant impact to business operations. The overall purpose of continuity planning is to ensure that essential laboratory functions are continued with or without minimal delay under all conditions.


More organizations are investing in improving their quality systems to obtain the numerous benefits of quality management systems. Management advertises the existence of the business continuity process internally and externally with customers. A strategic disaster recovery plan can keep your business-critical systems up and running in the face of disruptions large and small. Management oversight and governance to ensure the firms business continuity and disaster recovery plans are kept up-to-date and supportive of its business operations.

Want to check how your IT Service Continuity Management Processes are performing? You don’t know what you don’t know. Find out with our IT Service Continuity Management Self Assessment Toolkit: