Confirm your organization keeps peers, end users, suppliers, and leadership informed of trends, significant problems, unexpected delays, scheduled downtime or other changes that affects the computing environment.

More Uses of the IT Service Desk Toolkit:

  • Be accountable for planning, developing, maintaining, and managing support for incident management tools, systems, procedures, and processes.
  • Evaluate: work closely with other it areas (it operations, pmo, applications, data analytics, and training) to implement new technology in accordance with change management best practices.
  • Establish: interface with it vendors and suppliers related to end user desktop support, procuring it equipment and maintaining related processes.
  • Be accountable for installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.
  • Control: through innovative technology and your efficient, flexible production capabilities, you deliver value added products and customer driven solutions.
  • Ensure you lead and inspire the IT Service Desk organization to do great work by displaying the traits you want to see in the team.
  • Secure your organization receives, processes, and prioritizes support calls from users depending on the severity level and assign it to the appropriate resource.
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products.
  • Govern: partner with other leaders across your organization and champion the day to day operation, continuous improvement and governance of the lifecycle of it service management.
  • Provide training, advice, and guidance to technical and non technical users in the use of software, hardware, and peripheral devices.
  • Ensure that all service level agreements (SLAs) for information technology services across your organization are delivered according to specifications.
  • Orchestrate: monitor IT Service Desk activity (phone calls, ticket activity) and conduct ongoing process improvement to improve customer service.
  • Standardize: maestro health is making employee health and benefits people friendly again by making healthcare easy to understand, tools easy to use, and costs easy to control.
  • Audit: work to solve problems and provide solutions that meet organization needs while upholding technology standards and architecture.
  • Audit: order, configure and provision end user hardware and enterprise software and solutions (for new hires and existing staff).
  • Audit: participation in it infrastructure related operations (initial installation and configuration of it equipment and networks) together with sofia it infrastructure team.
  • Come and manage a team where you solve a wide array of technology tasks, build individual skill sets, and have a good time doing it.
  • Make certain that your organization provides staff support for administrative tasks and projects relative to Desktop, System, Security, Network and Telephony support.
  • Ensure you understand and appreciate the needs of users in a legal environment; tact and sensitivity in dealing with a diverse user community.
  • Be accountable for facilitating continuous process improvement; recommending new and innovative approaches to improve service delivery or reduce costs.
  • Troubleshoot and resolve end user hardware, operating system, and software related problems, when possible from the Help Desk Supervisor.
  • Resolve workstation issues throughout your organization to maximize organization wide productivity and minimize system downtime.
  • Ensure there is adequate capacity in the infrastructure to meet current and future demands (leveraging Group IT Operations team).
  • Be accountable for setting up user accounts, giving adequate access permissions to users, and performing general IT and account access management.
  • Warrant that your organization coordinates closely with senior peers to identify, investigate, track, and resolve desktop, application and system issues, ensuring the solution is timely and of acceptable quality.


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