IT Service Management-An Introduction based on ITIL®
IT Service Management can be divided into two core groups namely service support and service delivery. ITIL® security management is another section but it functions independently.
Service support includes:
Configuration Management that covers all the elements that are significant in IT Infrastructure.
Change Management is responsible for the all kind of changes (planning and implementation) in the IT Industry.
Release Management can be regarded as the mid-stage between configuration and Change Management.
Incident Management, Problem Management are linked with the precautions and recovery from problems
Service desk is mainly customer support
Service Delivery includes Service Level Management, Financial Management for IT Services, Capacity Management, IT Services Continuity Management, Availability and Security Management. The section of Service Delivery is more precise in its functioning and sometimes includes more technicalities than concepts.