Provide thought leading and industry best practice research on modern and traditional endpoint management, unified endpoint management, mobile device management, incorporation of mobile and endpoint computing with enterprise digital workplace programs, among other related topics.

More Uses of the IT Service View CMDB Toolkit:

  • Become the expert in configuration management process and operational delivery.
  • Ensure you revolutionize; build knowledge, and stay apprised in emerging technologies with strategic technology vendors.
  • Develop and maintain related standards, policies, and procedures.
  • Manage knowledge around information and data security, compliance, platform scale ability, and organization productivity tools.
  • Devise: service now analyst/process consulting.
  • Automate administrative and operational tasks.
  • Govern: IT asset and configuration analysis.
  • Create and execute governance and strategic asset management function.
  • Provide project leadership and project coordination.
  • Steer: IT service delivery management.
  • Confirm you deliver; read and understand software licenses to ensure compliance; take corrective action if necessary.
  • Develop software policies, processes and guideline to ensure compliance.
  • Pilot: asset and configuration management.
  • Be accountable for anticipating and dealing with changing environments.
  • Manage, develop and lead a team of Solutions Experts.
  • Ensure adequate number and usage of licenses by monitoring, analyzing and optimizing.
  • Evaluate and recommend options to reduce licensing costs.
  • Serve as point of escalation, review and approval for key issues and decisions for all Service Management domains.
  • Systematize: review the record of software assets and CMDB for discrepancies and make updates if necessary.
  • Standardize: talent acquisition process.
  • Perform daily and long term operational and strategic management of hardware and software.
  • Ensure you accumulate; avoid excessive or unwarranted software usage.
  • Ensure effective management of the CMDB and that the content contained is accurate.
  • Ensure you design; build a comprehensive and holistic view of your organizations processes, strategy and Information and Technology assets.
  • Ensure that an up to date asset inventory for all technology assets is maintained and only authorized components are used.
  • Ensure that an overall approach for service validation is defined at the outset of all solution delivery projects.
  • Drive: present service performance /metrics data in a way which is understandable, actionable and adds value.
  • Provide levels of service needed to support the agreed upon processes.
  • Oversee: capacity and availability management.

 

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