o ITIL Service Manager certification program
o Implementing IT Governance using COBIT
— style=’font-family:”Courier New”;mso-fareast-font-family:”Courier New”‘>o IM15 ñ Retire the program.
ITIL consists of 34 books about the management of IT services to the enterprise.† Created by the Office of Government Commerce in the United Kingdom, the books are categorized under 5 disciplines – the full scope of ITIL Service Management being:
? Service Strategy
o Demand Management
o — Software Engineering Institute?
D. Val IT
Reasoning:† Capability Maturity Model Integration is a product of the Software Engineering Institute.† COBIT and Val IT are the result of efforts from the IT Governance Institute.† ITIL is from the United Kingdomís Office of Governance Commerce.†
Reasoning:† ITIL is a set of processes for IT Service Management, comprising of 34 books within 5 disciplines.†
Reasoning:CISA Review Manual 2007.† Information Systems Audit and Control Association, Illinois:† 2006
Information Security Governance:† Guidance for Boards of Directors and Executive Management 2nd Edition, IT Governance Institute, www.itgi.org.
ITIL Service Design, The Stationary Office, Norwich: 2007
The Official Introduction to the ITIL Service Lifecycle, The Stationary Office, London: 2007
CompTIA Network+ Exam Objectives.† Computing Technology Industry Association: 2008.
Tipton, Harold F.
And Henry, Kevin.† Official (ISC) 2 Guide to the
Optimizing Value Creation from IT Investments.† IT Governance Institute, USA; 2005.
Measuring and Demonstrating the Value of IT.† IT Governance Institute, USA; 2005.
— style=’font-size:10.0pt;layout-grid-mode:line’>ISO/IEC†† 4, 47
IT Governance Institute (ITGI) ††10, 22, 37, 39, 73, 113, 178, 181
ITIL (Information Technology Information Library)†† 4, 42, 165, 168, 178-9
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