The ability to meet these challenges is dependent on the speed and flexibility of the organization.
The ability to cope with these changes at an increasing cycle time is a direct by-product of a good Release & Deployment Management process. (Reader, here you can describe a missed opportunity, due to slow Release & Deployment Management or a process dragged down by bureaucracy) Noticeable increases in the potential productivity of end users and key personnel through less interruption, higher quality services and less diversion from planned tasks due to urgent or failed releases. The goal statement of Release & Deployment Management is to reduce the negative impact of any release of hardware or software.
By the very nature of this statement we can expect less user interruptions.
Whether end users and staff take advantage of this reduced down-time is not an issue for IT professionals to monitor.
Knowing that we have made more working time available is what we need to publish – NOT productivity rates. An ITIL Release & Deployment Management process will guide you towards understanding the financial implications of a release prior to starting the release process. This has real benefits as it may prevent an organization from starting a change then losing money later as they realize the funds are simply not available for completion. The Release & Deployment Manager will ensure that the risks of the release have been fully assessed prior to starting the release. Risk assessment methodologies form part of other ITIL processes, but the Release & Deployment Manager has the responsibility of making sure that all potential impact areas have been understood.
This can be done through site surveys. As a by-product they will also ensure that a sound back-out plan exists that is viable, in case an unforseen event occurs. With a sound Release & Deployment Management process we can expect an overall declining cost of release as fewer and fewer releases have to be backed out. Any ITIL process has the potential to increase the credibility of the IT group, as they offer a higher quality of service, combined with an overall professionalism that can be lacking in ad-hoc activities. This document was; Prepared by: On: <
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