ITIL® and Customer Relationship Management
ITIL® is a set of best practices or guidelines that help you provide better management services in your IT organization. On similar lines, customer relationship management is based on those strategies that help a company in organizing and managing its customer relations. In this way, ITIL® and Customer relationship management both aim at providing improved customer services that is the main need of every IT company.
By combining the benefits of ITIL® and customer relationship management you can leverage the service management in your organization. The customer service and support section in IT Infrastructure Library serves the ITIL® and customer relationship management combined effort idea really well. With this you can enable an improvised workflow by the adoption of best practices. You can also build an ITIL® and customer relationship management based strategy for your organization with the help of Art of Sevice experts who provide consultancy services for ITIL®.