ITIL® and IT Service Management
ITIL® and IT service management can’t go separate in the present day scenario. ITIL® or Information Technology Infrastructure Library is a set of standards for IT service management. ITIL® and IT Service management are divided into two broad categories, which are further divided into 10 components in all.
The first category of ITIL® and IT Service Management is Service Delivery which includes service level management, capacity management, continuity management, availability management and IT financial management. The second category of ITIL® and IT service management is Service Support and it includes configuration management, incident management, problem management, change management, service desk and release management.
ITIL® framework is completely customizable and thus can be applied within any type of business or organization that functions in alignment with IT.