ITIL apostila : Highly Recommended! I bought this to study for my ITIL Foundations exam not realizing that ITIL had been released. When I signed into The Art of Service website to access the online course I was able to download a PDF of the new text and do the course.Using this course and a couple of Brandy Orand’s books as supplementary material I passed the exam with a perfect score!Skip the expensive classroom courses or bootcamps and buy this (or preferably the 4th edition of the book that covers ITIL ) and get to work. If you put the work in you’ll do fine.
Malik Gibbons (Bristol UK)
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The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
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