At random intervals In response to the detection of any unauthorized CIs At regular intervals Configuration Management DataBase (CMDB) Backup, Administration, Housekeeping Results Configuration Baseline (Complete overview of CIs and relationships) Configuration plan Configuration Management Database (CMDB) Ongoing management of CMDB to support all other ITIL processes with accurate information on CIs and their relationship Cost Personnel – audit verification staff, database management team (Set-up and ongoing) Accommodation – Physical location (Set-up and ongoing) Software – Tools (Set-up and ongoing) Hardware – Infrastructure (Set-up) Education – Training (Set-up and ongoing) Procedures – external consultants etc (Set-up) The costs of implementing Configuration Management will be outweighed by the benefits.
For example, many organizations cannot function satisfactorily unless they can handle a high volume of software and hardware Changes without sacrificing quality.
Without adequate control, organizations are at risk from such things as computer fraud, inadvertent software corruption, software viruses and other malicious software.
The damage caused by these can be enormous. Benefits Providing accurate information on CIs and their documentation. Controlling valuable CIs. Facilitating adherence to legal obligations. — Allowing the organization to perform impact analysis and schedule Changes safely, efficiently and effectively. Providing Problem Management with data on trends. EMBED MindmanDoc Copyright The Art of Service?Brisbane, Australia Email: “mailto:[email protected]” [email protected] , web: “http://www.artofservice.com.au” www.artofservice.com.au , OTC: “http://www.itsm-learning.com” www.itsm-learning.com Phone: 1300 13 44 99.
See also: http://www.itil-itsm-world.com http://www.itil-itsm-world.com NOTES PROCESS FACTSHEET
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