ITIL Awareness Training : I received my ITIL Foundation Complete Certification Kit – Study Guide Book and Online Course promptly. The kit consists of a paperbound textbook and an activation code for the online course material. The text covers introductory and overview material followed by chapters representing each phase of the Service Lifecycle. Each chapter has sample exam questions. The online component includes a narrated presentation basic online exam questions as well as PDF files of several key ITIL models exam prep material and a 40 question sample exam. The sample exam is a good representation of the actual foundation exam. It is important that you purchase your kit new. Do not purchase used materials from some of the marketplace resellers who sell their used copy with no activation code for the online content. Once you register at the provider’s website you will receive an email confirmation and license key. This process was not fully automatic. However the responses from the provider were very prompt and professional. The online course environment includes a forum and you can see who is online. I found that the author of the material was often online and available for discussion. All correspondence was prompt and intelligent. The materials and content are a good value for the money. The knowledge is probably sufficient to enable your certification. However copyright protections prohibit the authors from using verbatim citations from the official ITIL standards and this package only covers the key concepts at the foundation level. As the title indicates this material is a study guide. If you are serious about ITIL you will want to supplement your study with a foundation level text (such as Foundations of IT Service Management Based on ITIL ISBN 978-9087530570) or other materials (some of which may be purchased from the authors of the certification kit).
B. C. Webster bradster (Tennessee USA)
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