ITIL® and IT Service Management

ITIL® and IT service management can’t go separate in the present day scenario. ITIL® or Information Technology Infrastructure Library is a set of standards for IT service management.  ITIL® and IT Service management are divided into two broad categories, which are further divided into 10 components in all.

The first category of ITIL® and IT Service Management is Service Delivery which includes service level management, capacity management, continuity management, availability management and IT financial management. The second category of ITIL® and IT service management is Service Support and it includes configuration management, incident management, problem management, change management, service desk and release management.

ITIL® framework is completely customizable and thus can be applied within any type of business or organization that functions in alignment with IT.

ITIL® Based

Most of the organizations are making their IT service management ITIL® based. This is to ensure compliance to internationally accepted service management standards and infuse more efficient functioning. ITIL® based service management will lead to more client satisfaction since the agreed service level will be easily and effectively achieved and the ITIL® based service desk will support the service delivery proactively.
ITIL® based IT service management is founded on quality and supports all business requirements. It is an investment and not an expense. ITIL® based framework leads to reduction in cost of operation, proactive IT management and predefined processes. The
ITIL® based IT financial service allows simultaneous calculation and management of TCO and ROI and Higher IT system users’ productivity due to reduced down times.

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