Fine-tuning the tool to your needs (consultancy and engineering hours) Updating the internal processes to fit the tool (consultancy and internal staff hours) ITIL Service Management Practices and Vendors A common mistake made by new adopters of ITIL Service Management Practices is trying to “go it alone”. Mistakenly, many new adopters feel that external consulting expertise adds prohibitive costs to their implementation.
In many cases, the opposite is the case. Best practices are just that – proven over time and used in a variety of contexts to stand above all other practices.
Many third party vendors offer the wisdom of experience in ITIL best practices and can greatly reduce the time and investment to get your ITIL practice up and running and to help establish proven business cases for additional improvement investment. IT service transformation often involves a shift in the vision and focus of an IT organization.
This will often require organizational cultural change.
Third party expertise is often a major selling feature in gaining unbiased, objective advice in ITIL Service Management Practice implementations and maturity improvements. The best of breed ITIL Service Management Practices consultant will have seen and heard it all before and will be well positioned to help you make the most compelling business case for ITIL adoption as well as providing the skills to get you there. ITIL V3 Service Management Practices devotes many pages of guidance, drawn from the experience of industry experts and will help guide you in managing organizational and cultural changes effectively to gain improvements in your service management practice. To some degree like anything else, navigating the vendor marketplace can be a buyer beware situation, so good advice is to follow the best practice trail! Seek out vendors that have proven track records with practical results.
Ensure they can demonstrate their past experiences with situations relevant to your needs. Ask for references, and follow up with them.
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