ITIL Best Practices : The NITC ITIL based ITSM practices provide Configuration Management Database….
Catalog Version 1.1 3 About NITC Service Desk: 888-USE-NITC IT Service Management NITC performs IT Service Management (ITSM) functions based on Information Technology Infrastructure Library (ITIL) best practices to provide optimal service to our customers. The NITC ITIL-based ITSM practices provide: Configuration Management Database (CMDB) Asset Management Configuration Management Release Management Change Management Incident Management Problem Management NITC performs IT Service Management based on ITIL Best Practices. Contact Us at: [email protected] 888-USE-NITC or 816-926-6660 Catalog Version 1.1 4 Business Services Service Desk: 888-USE-NITC Business Management Services NITC Account Managers help translate individual business needs into technical requirements and help customers find their way to optimal service delivery. Facilitate customer meetings regarding new projects with NITC functional areas Provide pricing estimates for new projects and changes to existing services Establish and maintain formal customer service agreements – Financial analysis to forecast usage and growth/retraction requirements – Monitor actual billing and make changes to agreements as necessary Monitors the overall Service Management lifecycle from establishment through retirement Provides information regarding planned changes to NITC services for strategic planning purposes Collects planned capacity and technical requirements and ensures information is included in NITC strategic planning and capacity forecasts
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