ITIL Cert : I looked around for several weeks at various ways to accelerate my learning and get certified in ITIL. To be fair I had been studying service management in general for a while and working in the field but decided to certify so I picked this the book clearly explained how to access the online portion of the course which was very good. I went through the on-line course and read the book twice. I’d say I put a solid 25hrs into it and passed my exam with a score in the 90s. All in all I can’t complain-but just be aware that the exam cost is twice the price of this kit. I can also add that the exam questions are done in such a way that you better know the material but if you do then all will go well.
John R. Fulton S35flyer (Arizona)
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About The Art of Service – learn more about ITIL Cert
The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
Learn more about us at http://store.theartofservice.com