ITIL certificaat : When I first received this book I thought it should be at least an inch thick. Turned out it is a slim book and easy to read. The topics are well organized with sufficient charts to help you learn the materials quickly. It could be a bit dry if you keep reading for hours. However once I discovered that this book comes with the eLearning for 3 months the study became much more fun and interactive. The eLearning guides you through the entire Foundation curriculum. I passed the exam in one shot with 10+ hours of light study. I recommend this book.
John Chan jc (Los Angeles CA United States)
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