ITILITIL Certification : The ITIL Examination Agency is committed to providing the best….

Service Manager Certificate in IT Service Management. In Course Assessment: Part of the courses for the Manager’s Certificate in IT Service Management is the in course assessment.

Candidates are assessed on their management skills by trainers of the accredited training organization.

The result of the in course assessment is part of the results that lead to the certificate.

EXIN provides training organizations with a manual and training for course instructors. Accreditation Training Organizations: Training organizations, which provide courses for the Service Manager’s and the Practitioner’s Certificate in IT Service Management, have to be accredited by EXIN.

The EXIN ITIL Accreditation of courses that lead to the Foundation Certificate is voluntary. The ITIL Examination Agency – North America (Loyalist College) as agents for the Examination Institute for Information Science (EXIN), and with the support of government agencies, industry, educational institutes, sector councils and professional associations, has undertaken to be the exam and certifications agent across Canada and the United States in IT Service Management as defined by ITIL.

For more information about the ITIL Examination Agency of Loyalist College please visit HYPERLINK “http://www.itilexams.com” http://www.itilexams.com In addition to the ITIL exams and certifications, The ITIL Examination Agency fully represents EXIN in North American to provide services and assistance to those organizations who wish to capitalize the opportunities provided by ITIL and become an active member in the IT Service Management community.

The ITIL Examination Agency is the single point of contact for EXIN, for the complete accreditation process in North America.

All application submissions, questions, and audits related to accreditation, exams and certifications are handled through the ITIL Examination Agency on behalf of EXIN for North America. The ITIL Examination Agency is committed to providing the best in customer service and facilitates continual improvement to the ITIL certification process within North America on behalf of EXIN.

As your first step to the ITIL examination, certification and accreditation process in North America, please contact the ITIL Examination Agency – North America. There are many organizations which have received EXIN ITIL Accreditation.

Like EXIN ITIL Accreditation of CSMG: CSMG is officially accredited by EXIN as an ITIL Course provider.

The ITIL Foundation courses and the ITIL Managers courses of CSMG are according the “latest” IT Infrastructure Library (ITIL Version2) and are regular audited by EXIN.

All their lecturers are certified Service Managers and approved by EXIN.

They all can look back on extensive experience in IT Service management. Similarly, NSS Consulting’s locally developed Service Awareness through Interactive Learning (SAIL) simulation has received full ITIL Accreditation on 30 September 2003. The simulation – which allows personnel across the board to understand how essential inter-relationships and inter-dependencies are in running IT successfully – was fully assessed by the Netherlands-based Examination Institute for Information Sciences (EXIN). “We submitted the relevant information, course material training programme, staff training competencies and NSS Consulting background.

We were notified soon afterwards that we’d achieved full accreditation, although we were confident we’d receive ITIL Accreditation to run SAIL, this confirmation is very good news for us,” said NSS Consulting Manager Alan Kirsten. “Sail revolutionizes the way in which IT organizations assess themselves and adds the benefit of providing guidelines on how best to implement defined changes.

The simulation is aimed at every level of IT services within a company.

In short, anyone who contributes to the IT service process in any manner in real life should be a Sail simulation participant,” he said. According to Kirsten, a leading European consulting company had already approached NSS seeking permission to license SAIL for the continental market, with additional interest also coming from the US and Australian markets in addition to get ITIL Accreditation. ITIL Accredited — The ITIL and Operational Reporting Service Desk (ITIL Survival.com) function and goal: To provide a single point of contact for customers and an operational single point of contact for managing incidents to resolution. To facilitate the restoration of normal operational service with minimal business impact on the customer within agreed service levels and business priorities. Let’s understand the concept of ITIL and Operational Reporting along with their correlation and importance in the subsequent paragraphs. ITIL is a seven book series, in the public domain, that guides business users through the planning, delivery, and management of quality IT services.

ITIL is a set of internationally accepted best practices that assists organizations in aligning IT services with business requirements.

ITIL provides guidance on how to link specific business and service processes together across IT departments to cross-functionally and holistically provide quality IT service support and service delivery to the Customer community. The ITIL Certification Program is based on a “core set” of ten processes and one function.

There are five processes targeted at service support and five processes focused on service delivery.

The VITA Customer Care Center (VCCC) Service Desk interfaces to all ten processes to provide a single point of contact to IT from the Customer community. The Service Support processes and goals: Configuration Management- To identify record and report on all IT components that are under the control and scope of Configuration Management. Incident Management-To restore normal service operation as quickly as possible and minimize the adverse impact on business operations. Change Management-To ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to minimize the impact of change-related incidents and improve day-to-day operations. Problem Management- To minimize the adverse impact of incidents and problems on the business that are caused by errors in the IT infrastructure and to prevent reoccurrence of incidents related to these errors.

Problem Management seeks to get to the root cause and initiate action to remove the error. Release Management- Release Management takes a holistic view of a change to an IT service and should ensure that all aspects of a release, both technical and non-technical, are considered together. The Service Delivery processes and goals: — ITIL online course “Foundations” – Relatively new course programs that are designed to give the participant the flexibility that a attendance type course cannot ITIL online course “Foundations”– what to expect: ITIL Online course should be conducted in a virtual classroom, accessible through the Web.

This removes the need to schedule time off for critical members of your organization for training.

This allows far more flexibility as this type of course allows people to study at a time and place that is convenient to them. ITIL online course “Foundations”– who should participate? Anyone dealing with any delivery of IT Services, from Senior Managers to Help Desk personnel.

The course should explain in detail the 10 core processes and the Service Desk function of the ITIL framework, 5 Service Support (Incident Management, Problem Management, Change Management, Release Management and Configuration Management) and 5 Service Delivery processes (Service Level Management, IT Financial Management, Capacity Management, Availability Management, IT Service Continuity Management). ITIL online course “Foundations”– Let’s not forget Security! One point that concerns me is the number of organizations offering these courses that have not included Security Management.

These courses must also cover Security Management as this is a requirement of the accreditation agencies! It should explain the concept behind the framework, relationships between processes and teach students how to communicate using a common language that ultimately leads to a more efficient, cohesive environment.

This can be done through a number of individual methods such as streaming broadcast or interactive modules. ITIL is a seven book series, in the public domain, that guides business users through the planning, delivery, and management of quality IT services.

ITIL is a set of internationally accepted best practices that assists organizations in aligning IT services with business requirements.

ITIL provides guidance on how to link specific business and service processes together across IT departments to cross-functionally and holistically provide quality IT service support and service delivery to the Customer community. The ITIL Certification Program is based on a “core set” of ten processes and one function.

There are five processes targeted at service support and five processes focused on service delivery.

The VITA Customer Care Center (VCCC) Service Desk interfaces to all ten processes to provide a single point of contact to IT from the Customer community. The Service Support processes and goals: Configuration Management- To identify record and report on all IT components that are under the control and scope of Configuration Management. Incident Management-To restore normal service operation as quickly as possible and minimize the adverse impact on business operations. Change Management-To ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to minimize the impact of change-related incidents and improve day-to-day operations. Problem Management- To minimize the adverse impact of incidents and problems on the business that are caused by errors in the IT infrastructure and to prevent reoccurrence of incidents related to these errors.

Problem Management seeks to get to the root cause and initiate action to remove the error. Release Management- Release Management takes a holistic view of a change to an IT service and should ensure that all aspects of a release, both technical and non-technical, are considered together. The Service Delivery processes and goals:

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Accredited ITIL Foundation, Intermediate and Expert Certifications

Accredited ITIL Foundation, Intermediate and Expert Certifications, Learn more about ITIL HERE:

ITIL and ITIL Certification : The ITIL Examination Agency is committed to providing the best….

ITIL - ITIL Certification : The ITIL Examination Agency is committed to providing the best….

ITIL and ITIL Certification : The ITIL Examination Agency is committed to providing the best….

ITIL - ITIL Certification : The ITIL Examination Agency is committed to providing the best….

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