ITIL Certification V3 : I’m new to ITIL and found this book an excellent study aid with the online course associated with it. The combination of the book and online lessons presented a thorough overview of the ITIL foundations concepts. Each lesson included audio to explain the concepts with diagrams where needed. The main speaker gave real life examples which expanded the concepts. At the end of each lesson there’s a quiz to test and reinforce your understanding of the section material. Upon conclusion of the lessons you can take a practice exam to assess your new knowledge. After studying with this book I felt prepared to take the ITIL Foundations exam. I highly recommend this book!
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