ITIL Certification Wikipedia : The book is the course notes for an on-line course. The course takes about 12 hours to complete. I did the course in three evenings then took the EXIN examination two days later after another 4 hours of revision. I achieved 85% in the examination which has a pass mark of 65%. (I believe there were 2 dud questions in the 40 question exam so I am claiming a moral pass mark of 90%). ITIL foundation certification achieved in a week of evening study! I didn’t have access to the ITIL manuals so this course together with the ITIL foundation syllabus downloaded from the ITIL web site were the only information used to achieve this result. So from my point of view the course meet it stated objectives. That said I don’t feel in any way I have a deep understanding of the ITIL processes. This isn’t a criticism of the course as it doesn’t claim to provide this outcome. The course just touches to the key point you need to know to achieve foundation certification. To achieve the nirvana of understanding in depth the processes defined in ITIL I suspect I would need to make the investment and purchase the ITIL library. From what I can see that and about $10 000 worth of class room training would allow me to achieve ITIL Expert certification. This will require several orders of magnitude more commitment than I can justify.
Peter Moy Book Lover (Brisbane QLD. Australia)
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