continued… If a major non-conformance is found during a surveillance audit, the auditor will require that the non-conformance be rectified If a minor non-conformance is found, the auditor may require a followup audit. Page 42 ISO/IEC 20000 Guide ISO/IEC 20000 Certification : : : ; Can I be ITIL Certified? Can I Certify my Service Desk? Can I Certify my Product or Service? Can I Certify my Service Management Processes? It is important to clarify what can and what can not be certified.
ISO 20000 provides certification of IT Service Management processes.
The ISO/IEC 20000 standard has been developed as a standard against which service providers can be certified.
A service provider that wishes to express their adherence to quality in IT Service Management can have its IT organization independently certified. Page 43 ISO/IEC 20000 Guide Personal certification Internationally recognized qualification professionals in ISO 2000 is of increasing importance both to organizations and individual professionals.
Optimizing professionalism is an important factor of successful IT service improvement programs.
Staff commitment for such programs can be boosted by challenging and rewarding employees with internationally recognized certifications. In order to become ISO 20000 certified, companies should be able to show that they have a quality management system in place and their ITSM processes should be firmly established.
The standard is quite succinct when it comes to requirements that personnel involved in providing the services should meet. “It is assumed that the execution of the provisions of this part of ISO 20000 is entrusted to appropriately qualified and competent people”. Page 44 ISO/IEC 20000 Guide
Read more about ITIL Certified : Page 42 ISO IEC 20000 Guide ISO IEC 20000 Certification….: