- Monitoring of pre-SLA achievements, where to begin?
- Identifying targets that are achievable and reasonable
- Insufficient focus, resources and time
- Inadequate seniority of SLM staff
- Underpinning contracts ignored
- SLAs too long, written in technical jargon and not customer focused
- Improvement actions not adhered to.
This ITIL report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. The Predictive Analytics Scores below – ordered Read more…