The ability to meet these challenges is dependent on the speed and flexibility of the organization.
The ability to cope with more changes at an increasing cycle time is a direct by-product of a good change management process. (Reader, here you can describe a missed opportunity, due to slow change management or a process dragged down by bureaucracy) Noticeable increases in the potential productivity of end users and key personnel through less interruption, higher quality services and less diversion from planned tasks due to urgent or failed changes. The goal statement of Change Management is to reduce the negative impact of any change.
By the very nature of this statement we can expect less user interruptions.
Whether end users and staff take advantage of this reduced down-time is not an issue for IT professionals to monitor.
Knowing that we have made more working time available is what we need to publish – NOT productivity rates. An ITIL Change Management process will guide you towards understanding the financial implications of a change prior to starting the change process. This has real benefits as it may prevent an organization from starting a change then losing money later as they realize the funds are simply not available for completion. Aides in improving the security aspects of the organization with respect to IT.
This is because a security manager or security responsible person should be on the change team, especially for major, high potential impact changes. The Change Manager will ensure that the risks of the change have been fully assessed prior to starting the change. Risk assessment methodologies form part of other ITIL processes, but the Change Manager has the end responsibility of making sure that all potential impact areas have been addressed. As a by-product they will also ensure that a sound back-out plan exists that is viable, in case an unforseen event occurs. With a sound Change Management process we can expect an overall declining cost of change as fewer and fewer changes have to be backed out.
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