ITIL Exam Format : This guide has proven to be a valuable tool in my studies for taking the ITIL Foundation exam. I’ve previously studied for the v2 exam and found it to be dry and very frustrating to under the concepts and processes. Now that I’ve studied for the exam with this book I am able to not only understand the concepts and processes but have been able to really grasp the organization of my company and why some things are the way they are. It all makes sense now and I’m confident that I will be a much better asset to my managers my customers and my company. ITIL Foundation Complete Certification Kit – Third Edition: Study Guide Book and Online Course
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