Foundation Certificate in IT Service Management Let’s begin with the end in mind.
A lot of people who first hear of ITIL are surprised to learn that there are a variety of exams that can be taken.
By far the most common is called the Foundation Certificate in IT Service Management.
We’ll cover just what Service Management is later, but at this Foundation level, it is really the theory of the ITIL Framework that is being tested. EXIN Exam requirements specifications EXIN are one of the global testing bodies authorised to set and mark questions to test knowledge in the area of IT Service Management and the ITIL Framework. The large majority of people who take this Foundations course are interested in also sitting for the ITIL Foundation Certificate.
The section discusses the factors that have to be considered by those wishing to pass the exam. The importance of IT Service Management The candidate understands the importance of IT Service Management in the IT Infrastructure environment. The candidate is able to discuss the merits of a process driven approach to information technology service provision both: users and customers of IT Service suppliers of IT Services. Service Management processes The candidate understands Service Management processes and the inter-relationships between them. The candidate is able to: Describe the benefits of Service Management processes for an organisation
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