The concept of aligning IT services to business objectives. The “how to” of implementing Service Level Agreements. How to encourage staff to understand their functions. How to improve ability to handle rapid change and unforeseen events. How the best organisations around the world are managing their IT services. What Best Practice is, and how you can implement it. How to get all service management activities working together to achieve service level targets. How Service Delivery should be customer focused, not technology driven. How to define Service Level Agreements so that you can measure and monitor the quality of outsourced services. If these things are targeted you will more likely have the necessary degree of insight into the ITIL Framework to help facilitate your pass in the ITIL Foundation Certificate.
Read more about ITIL Framework : If these things are targeted you will more likely have….: