Information Technology Infrastructure Library or ITIL® is comprised of a series of books written for the purpose of outlining a set of management procedures to facilitate the delivery of high quality services in the field of Information Technology (IT). It is a framework of interlinking processes developed to assist with the increasing challenges linked to maintaining a more secure, compliant and stable IT organization.
The ITIL® framework has turned out to be the benchmark for IT organizations. It consists of seven modules that constitute the core of ITIL® with the task of determining how IT can best serve the needs of the business. These are the following:
(a) Service Delivery covers the processes required for the development, and planning of quality IT services and improvement of services delivered looking forward. (b) Service Support focuses on the processes associated with the day-to-day support and maintenance activities that include ensuring all users of the ICT services have access to the appropriate tools to support the business functions. (c) ICT Infrastructure Management involves processes within ITIL® that are linked to ICT equipment and software. (d) Planning to Implement Service Management examines the issues and tasks involved in planning, implementing and improving Service Management processes within the organization. (e) Application Management describes how to manage applications through the life-cycle of software development projects. (f) The Business Perspective a collection of best practices and guidance to help IT personnel understand their contribution to the business objectives. (g) Security Management – details the process of planning and managing a defined level of security to guarantee the safety of information.