ITIL full form : The ITIL Foundation Certification Kit from The Art of Service was everything I needed to study for and pass the Foundation certification exam. I read the book and then went through the presentations provided on their website taking some additional notes. If you answer the questions at the end of each chapter in the book and complete the quiz at the end of each module in the web based presentations you should have no problem passing the exam. They also provide a sample exam to help you gauge your level of preparation for the exam. I passed the exam with a 92 and only encountered 1 question that I didn’t recall being discussed in the material. I highly recommend the kit for the Foundation Certification.
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About The Art of Service – learn more about ITIL full form
The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
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