ITIL® Glossary

ITIL® is the set of best practices that are used to deliver high quality IT service to any organization. There are lots of significant terms associated with ITIL®. An ITIL® glossary can help you in understanding the concept and application better.

Some of the most important terms included in ITIL® glossary are; absorbed overhead, absorption costing, allocated cost, application portfolio, application cost, balanced scoreboard, baseline, bridge, budgeting, business process, capital cost, change, CAB (change advisory board), closure, configuration, configuration management, management tools, forward schedule, definitive software library, disaster management, service desk, ITIL® foundation, net present value (NPV), downtime, problem management, financial year, full release, ITIL® service management,  gradual recovery and gateway.

You can make effective use of ITIL® glossary in your organization for better functioning and quick reference.

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