ITIL® Help Desk
ITIL® help desk plays an important role in the smooth functioning of any IT company. A good relation between the end users and the company works in the favor of the company. It helps in building faith and expanding business.
When customers feel that they can communicate with their product (service) provider then they are likely to get answer to all the queries. This is an image building measure adopted by the IT companies and ITIL® service desk takes the responsibility of accomplishing this task.
Service desk is there for communication. Another job that they need to consider is incident management. This department looks after any happening that may not be useful for the company and needs immediate attention.