ITILITIL In : MN Sundaram Country Manager Marketing Strategy HP Services India We….

At ITIL, innovation combined with a sense of dynamism, deep-rooted commitment and creativity is emphasized in all the projects they pursue.

ITIL’s time-proven and effective methodologies shorten project delivery cycles, enhance their project execution capability and ensure on-time deliveries without any cost over-runs.

In order to provide consistent performance, they lay a very high emphasis on how they manage their business operations and build their physical, technical or human resource infrastructure. ITIL provides comprehensive consulting services including Information Technology initiatives, to facilitate global clients conceptualize and realize technology-driven business transformation initiatives.

They leverage a Global Delivery Model to accelerate schedules with a high degree of time and cost predictability.

They work with large global corporations and technology companies to build products and render services that are designed to leverage sustainable and mature technologies in order to implement prudent and practical business strategies. ITIL’s Business Practice Center provides Consulting, Information Technology and Implementation services that encompass major vertical segments, including Manufacturing, Logistics, Insurance, Healthcare, Hospitality, Education and Telecom.

These solutions leverage a wide spectrum of technology domains, including n-Tier Applications, EAI (Enterprise Application Integration), Legacy migration and Enterprise Resource Planning (ERP), thus providing its clients a single window for all its requirements. Considerable emphasis is placed on recruiting the best talent, induction and ongoing training during the career span to ensure that their experts are always ahead of the latest technologies, processes and systems. Let’s see another story related to ITIL Certification India.

HP Education, Part of HP Services Customer Support, announced the launch of ITIL (Information Technology Infrastructure Library) training in India in August 2002 for Service Support and Service Delivery Organizations.

IT Infrastructure Library ITIL is a series of documents that are used to aid the implementation of a framework for IT Service Management (ITSM).

This framework defines how Service Management is applied within specific organizations.

HP is the only services player in the world offering ITSM training which is identified to be the next wave of growth in IT education. ITIL provides real world IT Service Management training to Organizations to enhance their skills and expertise and forms the foundation for quality IT service management.organizations today are increasingly becoming dependent on IT in order to achieve their corporate goals and business needs.

This growing dependency has created a need for high quality IT services.

An IT process management framework, ITIL will help lay foundation for an evolving and business centric IT infrastructure, which will help increase operational consistency and accuracy on expected results.

According to Mr.

MN Sundaram, Country Manager, Marketing & Strategy, HP Services India, “We are proud to launch ITIL in India.

The initial responses have been very encouraging”. Being a framework, ITIL is completely customizable for application within any type of business or organization that has a reliance on IT infrastructure.

The codes of ITIL practice assist organizations to provide quality IT service in the face of budgetary constraints, skill shortages, system complexity, rapid change, current and future user requirements, growing user expectations etc. Currently, the ITIL Certification India and other training programs are being offered either at the client site or at HP Education Centers in Delhi, Bangalore and Mumbai.

These ITIL Certification India programs are executed by certified ITIL professionals.

The courses offered range from Basic Foundation levels to Practitioners and Managerial Certification Levels. HP is a leading global provider of products, technologies, solutions and services to consumers and businesses.

The company’s offerings span IT infrastructure, personal computing and access devices, global services and imaging and printing.

HP completed its merger transaction involving Compaq Computer Corp.

On May 3, 2002.

The company would have had combined revenue on a pro forma basis with the Compaq transaction of approximately $81.1 billion in fiscal 2001, and has operations in more than 160 countries. ITIL Certifications Having technical competence is no longer enough.

IT organizations must focus on service by adopting a business and systematic approach to managing day-to-day operations.

Today’s IT managers must have an understanding of the business and service processes needed to succeed.

The IT Infrastructure Library (ITIL) is the de-facto standard framework in the world today.

Already, tens of thousands of your fellow IT professionals worldwide have attained varying levels of ITIL Certifications, enhancing their practical and theoretical knowledge of the best practices described by ITIL.

ITIL gives guidance on how to take a holistic, process-based and fully integrated business approach to IT Service Management. ITIL Certification is a broad subject with two main organizations involved, EXIN and ISEB.

EXIN (or Examination Institute for Information Science in the Netherlands) is a global IT examination provider and an independent organization establishing educational requirements, for developing and organizing examinations in the field of Information Technology.

EXIN has already certified more than 250 000 professionals in IT, worldwide.

EXIN has more than 40 years of experience, and has acquired a thorough and extensive knowledge in the field of IT certification.

The quality of the various examinations, is warranted, both didactically and with respect to content. The Information Systems Examination Board is aligned with the British Computer Society and focuses on providing certifications that add value to professional careers by providing both the means and the platform for recognition and enhanced career development.

Through the ISEB, BCS provide industry-recognized qualifications that measure competence, ability and performance in many areas of IS, with the aim of raising industry standards, promoting career development and providing competitive edge for employers.

ITIL Certification, has become a focus area adding to the stable of ISEB certifications over the years with approximately 60 000 individuals certified worldwide. — ITIL Consultant Biographies ITIL Consultant companies are high quality providers of ITIL Consulting skills.

ITIL Consultant companies also tend to provide ITIL Training services.

IF you are looking for ITIL Consultant companies to help with your ITIL implementation then the following checklist, will help you ensure that you select a quality provider. ITIL Consultant generally offers a variety of ITIL related services, most designed to assist your implementation of ITIL.

However, it is important to ensure that any ITIL Consultant hired is properly qualified, with the relevant certifications.

Often, training is also offered, although of course much of this can now be undertaken online.

The skill and experience of an ITIL Consultant can help refine the implementation and help advice on where the priorities lie.

For example, the service desk is a foundation on which many processes rely, so that may be a good starting point.

One of the most important steps in successful implementation of ITIL or while choosing any ITIL Consultant is to check them thoroughly.

Many good consultants have their ITIL Consultant Biographies. Let’s see some ITIL Consultant Biographies: Will Capelli, META Group: Mr.

Cappelli is globally recognized as an authority on utility computing-based technologies and services, IT economics, and network and systems management.

With more than 20 years of experience as an analyst and consultant in the IT industry, Mr.

Cappelli focuses on consumption-based pricing, IT industry structure and evolution, and the role of artificial intelligence in automated infrastructure management, and frequently advises major investment institutions, vendors, service providers, and large corporate users on these topics.

Prior to joining META Group, he was a Research Fellow at Giga Information Group.

Other research companies Mr.

Cappelli has worked with include Gartner Group and Ovum.

He has authored highly regarded articles on topics ranging from chargeback to the changing role of the venture capital industry.


Cappelli holds a BSc in Mathematics from Yale and an MA in Mathematics from Villanova University. Ivor Macfarlane, Guillemot Rock: Ivor has been involved with IT Service Management Best Practice since 1989, and has long been a major contributor to the development of IT Service Management Best Practice, both the ITIL and BSi material.

His authoring credits include ITIL books (Testing an IT Service, ITIL in Small IT Units), BSi’s service management publications and the itSMF pocketbook and dictionary.

He is actively involved with itSMF, has filled many roles for itSMF UK, and currently represents UK on itSMF’s international committee and is a member of the new itSMF international executive committee, with special responsibility for publications.

Ivor is now an IT Service Management Consultant and Trainer, working through his own company, Guillemot Rock in Europe, and in partnership with Aspect Group Inc in North America and itilics in Asia and Australia.

He has delivered training and seminars in many countries, across 5 continents in recent years and remains totally committed to promoting and supporting IT service management.

He is a strong advocate of the need for internationalisation of ITIL, to be supported by locally appropriate qualifications, reflecting local culture and language.

As well as training he has delivered consultancy and ITSM assessments assignments in UK and USA. Cathryn Ashwood, Staffordshire University: Cathryn Ashwood is Information Officer for Information Services at Staffordshire University.

She has held this post for the past 8 years, originating and deciminating information in electronic and paper form.

Cathryn has worked at the University for a Total of 14 years within four different posts.

Her job includes elements of marketing, information provision in IT, Computing and Engineering, advisor to the helpdesk system, research and training.

For the past four years she has been part-time, term-time to accommodate her other, more demanding job of looking after her little son. Some more ITIL Consultant Biographies: Christopher Rydings, UHI Millennium Institute: Christopher Rydings joined the UHI Millennium Institute in January 2001 as the Data Warehouse manager based out of the Data Warehouse in Oban, Argyll.

Chris has worked within corporate IT for 5 years, working for Computacenter & IBM.

Before this he was employed in Military communications within the British Army working on wireless communications for over 12 years.

Within the corporate sector Chris has gained extensive knowledge in Software and Hardware infrastructure.

Trained as a Novell, Compaq and Microsoft engineer he worked on the central service desk for Computacenter Ltd as a support analyst for major organisations like City Bank, Scottish & Southern Energy, Shell, Unipart, BT and R.B.O.S.

He moved to Server Support \ third line support for Computacenter after 1 year then progressed into consultancy where he holds ACMI, PMI and ITIL qualifications.

Currently to date Chris has project managed and deployed 11 service desks and re-deployed 7 that required re-structure and location moves.

He was awarded analyst of the year in 1999 for his contribution to Computacenter (UK) Ltd and its customers.

Some of Chris’s responsibilities at the UHI Millennium Institute include delivery of E-Mail, Helpdesk, Data Warehousing and Disaster recovery services for the UHI Millennium Institute and its 15 academic partners and projects which include these core services. James Woodward, UMIST: James Woodward is currently the Helpdesk Manager at UMIST and a member of the UCISA Advisory Services Working Group.

He has been working in the Information Systems department as part of the User Services section for the last 3 years at UMIST; previously he was a computer officer working for The University of Manchester.

James graduated in 1998 gaining a 2:1 Degree in Business Information Systems from Sheffield Hallam University and has remained in academia ever since.

James’ current interests concern Helpdesk software, he was responsible for the implementation, training and continual development of the RMS Service Desk solution at UMIST and is currently working on projects concerning the ITIL framework and Knowledge Based solutions.

He is always the first to volunteer for new and exciting developments and enjoys the changes that the job brings. Noel Bruton: Noel Bruton is a UK-based, independent consultant and trainer who specializes in helping companies to achieve best practice in their IT Service Management and Helpdesk services, strategies and processes.

He has been in the computer industry since 1979, most of that time in technical or user support.

He began his consultancy and training practice in 1991. Paul Buckley: Paul Buckley is Head of Academic IT Services in the Department of Communications and IT Services at Sheffield Hallam University and is responsible for providing IT facilities and user support services for students and staff involved in learning and teaching.

He has been involved with IT in a University environment for longer than he cares to remember (over 25 years) and has regularly taken part in UCISA (and previously PCCC) activities.

He is currently on the TLIG committee and became chair of the TLIG Advisory Services Working Group in September 2002. Karen Price, Senior Consultant, Priceka Management Consulting Inc: With over 14 years experience in various capacities within the information technology sector, Karen Price has worked on projects ranging from concept to implementation both as an end-user and service manager.

Her experience spans projects in both the private and public sector including new desktop rollouts, planning, and implementation of end-user supports services for a global enterprise system.

Her positive attitude combined with her sense of humor make Karen a sought after trainer providing new approaches to the challenge of creatively delivering effective IT services.

Karen has delivered numerous ITIL courses and is an excellent communicator.

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