ITIL In : As a PMP I found it necessary to expand my skillsets into the field of IT. After a brief review of different ITIL self study courses I settled on The Art of Service ITIL Foundation Complete Certification Kit. I found the course to be concise and a simplified construction for the IT novice preparing for the ITIL Foundation Certification. Many other self study courses I have taken provided terminology explanations and/or acronyms exclusively in the glossary vs this course approach of defining terms within the body of the study in addition to the glossary. In addition Example to Illustrate was very helpful; this provided a possible application (real world) from the concepts presented. This course came with an On-Line presentation of the materials and followed the book layout. The Power Point included a speaker/presenter; he was clear and to the point. Final thought: I appreciated the many .pdf files to be downloaded for further information that may be required in the future to understand issues within the world of ITIL. I would highly recommend this self-study course to anyone wanting to understand ITIL’s best practices and attempt certification.
J. Rudy J Rudy (Seattle Wa USA)
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The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
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