ITILITIL : In the Information Technology environment there is growing acceptance that….

Over 30 pages, that can be taken as a work through tutorial on Six Sigma. Covers the history of Six Sigma, Six Sigma costs and savings, what is Six Sigma, Critical to Quality—CTQ, Why DMAIC is significant in Six Sigma?, Benefits of Implementing Six Sigma, Who Are the Six Sigma Practitioners, Design for Six Sigma Roadmap Defining Requirements One of the most important aspects in undertaking any major initiative is to understand what the requirements for the initiative are. This template document helps the organisation to define its service requirements for any improvement initiative.

Not only can this document be used to collect thoughts on what is required for a Six Sigma project, it can similarly be used for other initiatives in HR, IT and other business process areas. Process Definition – IT Environment Defining just what a process is can often be a matter of confusion and debate. In the Information Technology environment, there is growing acceptance that the Information Technology Infrastructure Library (ITIL) defines world’s best practice through a commonsense set of processes. While this Management kit focuses on Six Sigma, it is appropriate for us to make available some valuable information that helps to define processes. This one key document does that. ITIL Process Assessment An Excel spreadsheet that is used to gather responses to the questions regarding ITIL.

The questions help you determine what areas are working well and which areas are in need of some attention. This spreadsheet assesses how your organisation measures up against ITIL.

Questions are posed for each process area.

Multiple participants can take part in the assessment. Maturity score A short review of the scoring system used in the assessment. The Six Sigma Toolkit Page PAGE \* MERGEFORMAT 3 © Ovitz Taylor Gates ‘All of the information in this document is subject to copyright.

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Accredited ITIL Foundation, Intermediate and Expert Certifications

Accredited ITIL Foundation, Intermediate and Expert Certifications, Learn more about ITIL HERE:

ITIL and ITIL : In the Information Technology environment there is growing acceptance that….

ITIL - ITIL : In the Information Technology environment there is growing acceptance that….

ITIL and ITIL : In the Information Technology environment there is growing acceptance that….

ITIL - ITIL : In the Information Technology environment there is growing acceptance that….

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