ITIL institutes in bangalore : The ITIL (Information Technology Infrastructure Library) Foundation Complete Certification Kit is a must read for those individuals (like myself) that work or are employed in an industry institution or company that utilizes the ITL Framework. My primary reason for obtaining the certification kit centered on certification and yes to this goal the book is perfect and the only guide you need. However I would like to share with you one other important fact and that is if you look past the exam requirements and look at ITIL as a tool to increase the effectiveness efficiency and responsiveness of IT Services then you begin to value the kit as an excellent source and guide to understand the ITIL value proposition.
Bob Sanders (Stoughton Massachusetts United States)
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