ITIL Intermediate Exam : I found the content of the online course to be top-notch. Following the advice of someone who reviewed this product previously I started with the online course and repeated the process twice more then I read the booklet provided to reinforce the learning. After having done so over the course of 2 weeks I took the exam at a Prometric Center and passed with an 85( 65 is the passing grade). Considering that an ITIL Learning Center near me (New Jersey US) was aksing $1 500.00 for this course and that I paid less than $80.00 for the booklet on Amazon (which allowed me to follow the online course over the Internet) I would say this was a very good investment and the content and presentation of the online course to be excellent. I was less impressed with the booklet itself but the combination of the two led me to pass this exam on my first attempt. I would recommend this Toolkit to anyone interested in pursuing ITIL Foundation Certification.
Bertrand Vabre (NJ)
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