ITIL intermediate qualification : The ITIL Foundation Complete Certification Kit assumes no prior knowledge of the ITIL Framework. It is an excellent guide. I particularly found the online resource most helpful with its step-by-step training with some practice questions at the end of each chapter. As a professional Business Analyst I have been able to apply the ITIL Framework in Service delivery and Management. This is definitely the best resource on the market. Good investmentITIL Foundation Complete Certification Kit – Third Edition: Study Guide Book and Online Course
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