ITILITIL Is : Fully implemented Singapore Korea Hong Kong Thailand Malaysia Taiwan Philippines….

• The extent to which respondents indicated that ITIL v2 had been implemented was used as a basis for viewing the level of adoption of ITSM frameworks within the countries in the Asian region. • It can be seen from the following chart that Singapore, Korea and Hong Kong have over 50% of respondents that rate themselves as having either fully or partially implemented ITIL v2. • However, the number of respondents from some countries is statistically too low to be acceptable for a valid comparison, and therefore these results are not considered conclusive at this time. Fully implemented Singapore Korea Hong Kong Thailand Malaysia Taiwan Philippines 11 2 3 4 1 Partially implemented 22 3 2 3 1 1 3 2 2 2 1 2 2 1 7 4 1 1 4 Project in progress 3 Future plans 2 No plans 4 3 1 1 1 Don’t know 3 % Fully or Partially Implemented 73% 63% 56% 44% 33% 33% 19% Total 45 8 9 16 6 3 16 itSMF 9 Implementation of ITIL v2 by Company size • One of common belief is that ITIL is mainly of interest to very large companies. • The survey showed that very large companies are further progressed in their adoption of ITIL (77% have fully or partially implemented ITIL) • However there was also a high percentage of companies in all categories that have fully or partially implemented ITIL v2, including SME companies. Fully implemented > 5000 2001 – 5000 501 – 2000 100 – 500 < 100 8 1 7 3 2 Partially implemented 19 2 6 6 4 Project in progress 3 1 3 2 0 Future plans 0 0 9 4 3 No plans 4 3 3 4 4 Don't know 1 2 0 1 2 Total 35 9 28 20 15 % Fully or Partially Implemented 77% 33% 46% 45% 40% itSMF Implementation of ITIL v2 by Geographic scope • Many of the early adopters of ITIL in the Asian region were global companies.

However, the survey results indicate that the adoption of ITIL is now common in local organizations, with 41% of country based organizations having fully or partially implemented ITIL v2. Fully implemented Global Regional Country 11 5 5 Partially implemented 21 7 9 Project in progress 5 0 4 Future plans 5 2 9 No plans 9 4 5 Don’t know 2 2 2 Total 73 54 34

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ITIL and ITIL Is : Fully implemented Singapore Korea Hong Kong Thailand Malaysia Taiwan Philippines….

ITIL - ITIL Is : Fully implemented Singapore Korea Hong Kong Thailand Malaysia Taiwan Philippines….

ITIL and ITIL Is : Fully implemented Singapore Korea Hong Kong Thailand Malaysia Taiwan Philippines….

ITIL - ITIL Is : Fully implemented Singapore Korea Hong Kong Thailand Malaysia Taiwan Philippines….

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