ITIL standards have been spoken about now for a number of years in Europe but in other areas of the world it has been unknown or disregarded as the “flavor” of the month.
What we need to do is learn from the experiences of some of the industry giants like IBM and Microsoft who are both right behind the implementation of the framework. ITIL standards – who else has adopted them? Having said that not a huge amount has really been said about the other types of organizations who have looked around the world to identify what really is best practice, invested enormous amounts of money in weighing up the benefits and drawbacks of all of the possibilities and still find that ITIL is the solution.
Don’t get me wrong because it does not solve everything! ITIL standards – GE Let me use GE as an example.
GE has a three tiered approach to the delivery of quality services to their internal and external customers.
Now a lot has been said of GE and Six Sigma and quite rightly so.
The reason for this is obvious as from a manufacturing viewpoint GE has been heavily involved in SIX sigma for a lot of years now and points at this as to one reason it is a fortune 500 company. To quote GE: “Standards and methodologies provide repeatable and predictable means of delivering quality products and services.
GE IT Solutions has invested in proven industry methodologies and quality standards to ensure the quality of all GE products and services.” ITIL standards – can they work with other standards? Here is a classic example to answer that question. “These quality standards and methods include ISO 9002, Information Technology Infrastructure (ITIL), and Six Sigma – the flagship GE quality program.” GE uses three quality standards which can be mutually supportive rather than competitive.
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