ITIL Alignment – It is one of the fundamental aspects of ITIL; the key is to focus on IT and business alignment.
ITIL Alignment – What the industry analyst consistently say IT industry analyst reviews have raised a number of consistent themes on the importance of IT value to the business goals, and the challenges associated with this: IT performance is now being measured on business results IT continues to struggle to measure its real value to the business IT wants to reorient its attention towards business issues as expressed in IT infrastructure and processes relating the complex interaction of systems, networks, applications, services, and business processes is difficult with current Service Management tools.
ITIL Alignment- If it is aligned to the business what can we expect? Work will be of higher quality, and in the right order of importance, when the business priorities make it clear how operations affect the business, and which parts are affected in what ways.
This must be linked to the IT maturity level of the organisation.
Developing new systems and maintaining existing systems while responding to changing business priorities can be a difficult challenge, but it is a basic premise of every IT culture.
Additionally, personal job satisfaction and pride come from understanding the business vision and how each individual can contribute to achieving the company’s business priorities.
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