ITIL methodology is the only consistent and comprehensive documentation of best practice for IT Service Management.
Used by hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books.
ITIL methodology – a ‘Total’ approach ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT.
ITIL has been developed in recognition of organizations’ growing dependency on IT and embodies best practices for IT Service Management.
The ethos behind the development of ITIL is the recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs, this leads to an increased requirement for high quality IT services.
ITIL methodology – ‘a Philosophy’ ITIL provides the foundation for quality IT Service Management.
The widespread adoption of the ITIL guidance has encouraged organizations worldwide, both commercial and non-proprietary, to develop supporting products as part of a shared ‘ITIL Philosophy’.
ITIL methodology – a ‘basis’ for others There are an estimated 25 separate acknowledged frameworks in the world for the delivery of IT services.
Of these only ITIL is regarded as ‘Best practice’ and in fact a popular methodology – MOF – is based on ITIL.
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