ITIL Service Offerings and Agreements (SOA) Full Certification Online Learning and Study Book Course – The ITIL Intermediate SOA Capability Complete Certification Kit – Third Edition 9781743333921 COM055000 USD$ 595 (changes to 395) GBP 389.95 eur 449.95 488p crown Ivanka Menken The first and second edition of this book and its accompanying eLearning course are regarded as a classic in its field.
Now, in an expanded and updated version of The Art of Serviceís book, the authors once again present a step-by-step guide to getting your ITILÆ SOA Certificate. Who Knew ITILÆ Certification E-Learning This Quick and Easy Could Make You Look This Good. On-demand eLearning: Donít pay over $ 3,000.00 for a 5 day class room based course; you are out of touch with your work for 5 days and including the course fee: the costs are insurmountable.
Take the online learning option instead and study at your own pace. Course Description: This online learning course immerses learners in the practical aspects of the ITILÆ Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITILÆ best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate Service Offerings and Agreements. Learning Objectives: At the end of this course, the learner will gain competencies in: * Understanding Service Management as a Practice, and how the processes within Service Offerings and Agreements support the Service Lifecycle * Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes * The activities, methods and functions used in each of the Service Offerings and Agreements processes * The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence * How to measure Service Offerings and Agreements performance * The importance of IT Security and how it supports Service Offerings and Agreements * Understanding technology and implementation requirements in support of Service Offerings and Agreements * The challenges, critical success factors and risks related with Service Offerings and Agreements Pre-requisites: ITILÆ Foundation Certificate, it is highly recommended that you read the Service Offerings and Agreements book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio.
There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts.
Revision questions and a mock examination help to prepare for the multiple-choice APMG examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentations with trainer audio * The Art of Service Service Offerings and Agreements Book * Exercises + Answers * Mock Exam questions Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ITILÆ SOA and paves the way to ITILÆ Expert Certification, should do at least as well as the first and second edition, which are bestsellers. SHORT ‘The Art of Service has dramatically changed the way we deliver employee training.
We can now deliver more training at less cost to a wider audience in a shorter period of time.’ Donít pay over $ 3,000.00 for a 5 day class room based course ñ out of touch with work for 5 days and including the course fee the costs are insurmountable ñ take the online learning option. This intensive interactive course immerses learners in the practical aspects of the ITILÆÆ Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. This course has an engaging, interactive and flexible online approach to learning the core disciplines of the ITILÆ best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate Service Offerings and Agreements. This program is an eLearning Program, you access details to the elearning course are in the book.
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