ITIL Training can come in many flavors, that is, through many delivery methods and also various levels of content focused on providing the right level to suit the readers’ needs.
ITIL training in Foundations Certificate, Practitioners Certificate and Managers Certificate are the three levels of training that is normally accredited! ITIL Training may also consist of short awareness type courses but these are not accredited, that is, do not have an exam with a measurable outcome.
Foundations Certificate Courses The course details the concepts, terms, definitions, objectives, benefits and relationships within the core IT Service Management processes and functions, according to the ITIL (Information Technology Infrastructure Library) best practice framework.
Usually through lecture, moderated group discussions and simulation, the focus is to ensure a sound understanding of the terminology and knowledge base of ITIL.
Practitioner Certificate Courses ITIL training is also delivered through practitioner courses.
There is a prerequisite of having passed the ITIL Foundations course for this one.
The practitioner courses are focused on the individual that is working, or will work within a specific process and needs more in-depth understanding of the activities defined within that process.
Managers Certificate Courses This is the highest level and the usual prerequisites are that the individual has the experience of at least five years of working within IT and at Manager Level as well as the Foundations Certificate.
The other point is that in depth ITIL knowledge must be gained prior to course attendance, hence the five years experience.
The focus of this course is on developing the vision or mapping ITIL to an organisation not the other way around.
Then also dealing with organizational change and resistance to change! Then we have those delivery methods such as on line and instructor led.
Suffice to say the reader should select the ITIL Training method and type that suits their specific need.
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