ITIL Life Cycle : As a old geek in a new role I found I needed to get up to speed on ITIL in a hurry. This book was a far easier to grasp introduction than the official ITIL publications. IT is concisely written and full of helpful diagrams and illustrations. I have also found that the free online course materials and lecture videos to be an excellent addition to increase understanding of the material.
S. Skubik-Peplaski 573f (Lexington KY USA)
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