ITIL malc pr?ºfung : This study guide is all you need to pass the foundation exam. I know of folks who paid $ 2000 dollars for a 3 day training program that practically teaches what is so succinctly contained in this book. If you’re main goal is to be introduced to the ITIL framework and pass the foundation class then this book does the trick.
Navneet Oberoi (Washington DC)
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