The two frameworks are complementary and those faced with implementing ITIL and CMM need not be concerned about any potential clash or duplication of effort between the two. The CMM measurement model is actually a 5 category measurement model.
Most people think that ITIL is also a 5 level model, but there are actually steps between the 5 levels in ITIL (making 9 measurement levels).
This can introduce some complexity into the mapping exercise. Want to find out more about CMM to ITIL Mapping: ITIL Exams ITIL Books & CD Licensing ITIL Documentation ITIL Downloads ITIL Online Education ITIL Toolkit E-mail us for ITIL In House Education and Learning options E-mail us for ITIL Consulting Services
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