ITIL® Performance Management
The concept of ITIL® performance management is very simple as the name suggests. This department is responsible for measuring and checking the level of performance in terms of productivity and cost reduction.
The aim of the ITIL® framework is to provide cost effective IT services to the companies. This is a separate department that will determine how the practices including it are performing. Feedback is taken from different sources and data collected to keep a record.
This is an effective policy because the nature of ITIL® framework is that it requires constant check and changes according to the need of the clients and the company. Examples of ITIL® performance management monitors are:
Online response times
Turnaround of batch timings
The use of the hardware and the software in the company
When you pass an ITIL® examination, you will not only be provided a certificate but it will be accompanied by the presentation of ITIL® pins. ITIL® pins are a kind of distinguishing badges in the form of internationally recognized ITIL® logo. This logo exists in three colors:
Green color is for the Foundation Certificate
Blue color is for Practitioner’s Certificate, and
Red color is for Manager’s Certificate
You will get the ITIL® logo over almost every ITIL® book or related items. The ITIL® pins consist of small diamond like structure that is accepted worldwide. The meaning and the shape of the diamond depicts coherence in the IT industry (infrastructure as well). The four corners of the pin symbolizes service support, service delivery, Infrastructure Management and IT Management.