ITIL® Problem Management
ITIL® Problem Management is resolution and prevention of incidents (includes accidents) that affect the normal functioning of any organization’s IT services.
In IT department, technical and non-technical problems can happen any time and at times without any warning. This disrupts the functioning of the department affected by the problem. Any organization will welcome IT Problem Management services that are effective in increasing the productivity and efficiency.
The Art of Service offers IT Problem Management services that ensure the correction of faults as soon as possible. We also pay special attention that such faults do not reoccur at all. Our services are very useful in both technical and non-technical areas.
The application of preventive maintenance will reduce the chances of the happening of these faults in the first instance itself.