ITIL® procedures are the best practices specified on the Information Technology Infrastructure Library or ITIL® that were established for the purpose of making conscious efforts to secure financial value and quality in information technology (IT) operations. These defined steps should help organizations achieve desired results by being guided with the principles behind the development, infrastructure and operational implementation of different IT processes. It is indeed advantageous if all ITIL® procedures were being followed. However, employees handling such processes should also have an in-depth knowledge and understanding about the ins and outs of ITIL®, so therefore proper training is needed to ensure project success.

In September of 2007, ITIL® V3 was published. The latest version of ITIL® is comprised of 6 key volumes, namely: (a) Introduction to the ITIL® Service Life Cycle; (b) Service Strategy; (c) Service Design; (d) Service Transition; (e) Service Operation; and (f) Continual Service Improvement. At present, people who would like to get an ITIL® certification should pass the ITIL® V3 exam. These 6 modules were taken from ITIL® V2 iteration, while still making it more comprehensive in the realm of IT Service Management (ITSM).

ITIL® was able to standardize the vocabulary of information technology infrastructure and processes. Because of this, many organizations have adapted it that it has become the one true reason why ITIL® procedures are so recognized and widely-accepted throughout the world. Successful ITIL® implementation needs the involvement of every team member. Everyone should get on board and pull in the same direction. At the end of the day, it is all about a matter of choice. If the right people lead the right way while everyone else gives their fair share, then everything will fall into place.

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