ITIL® Process Review

There are organizations who conduct self-assessment, but this ITIL® Process Review of progress is not end to end service delivery. These organizations try to implement the ITIL® processes straight from the book and after failing; they blame the structure of ITIL®.

The proper way to use the ITIL® process Review is thorough customization. They need to be adapted according to the function, demand, scope and structure of your organization. You should not get confused in selection of the proper process, all the process should be applied at once. This is the Service Management process that is far beneficial than individual processes.

You can also apply the process of ‘quick wins’ but you should be careful about any tampering with the long-term goals. The business perspective, Management of the applications, Delivery of the IT services, Support of the IT services and Management of the infrastructure are the main elements of the processes.

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