Saves you time. Step 1 Start by reviewing the PowerPoint presentations in the following order: TransitionPlanningSupport-Service Vailidation testing- Evaluation Presentation 1 provides a detailed and comprehensive overview of all three processes in the specialist areas of ITIL Version 3 Software Testing – Introduction Presentation 2 provides a detailed and comprehensive overview of Software Testing These presentations will give you a good knowledge and understanding of all the terms, activities and concepts required within all three ITIL processes as well as a general introduction to the terms and concepts found within testing.
They can also be used as the basis for management presentations or when making a formal business case for process implementation.
Make sure you pay close attention to the notes pages, as well as the slides, as references to further documents and resources are highlighted here. Step 2 If you did not look at the supporting documents and resources when prompted during the PowerPoint presentations, do this now. Below is an itemized list of the supporting documents and resources for easy reference.
You can use these documents and resources within your own organization or as a template to help you in prepare your own bespoke documentation. ITIL V3 Presentation 1 Planning and Support – Roles and Responsibilities Process Documentation Template Validation, Verification and Testing Plan Checklist Build and Test Environment – Roles and Responsibilities Software Testing – Introduction Presentation 2
Read more about ITIL Processes : Step 1 Start by reviewing the PowerPoint presentations in the….: